Terms of delivery
After submitting your order, you will automatically receive an order confirmation by email.
It is therefore important to always enter your correct email address.
In any case, your order will be dispatched after receipt of your payment.
On the order form you can indicate whether your order should be shipped as soon as possible
or whether you want to wait for a maximum of 14 days for items that are not in stock.
Goods that are not in stock (on time) will not be sent again.
If desired, you can order them again with your next order.
The delivery time of your order is on average 3-5 (working) days.
However, this also depends on the payment method you have chosen.
and you can choose between direct delivery or a waiting period of up to 14 days.
If you are asked to sign for the reception, sign
for "receipt in undamaged condition."
If your order shows any external damage, you must report this immediately.
(before you sign) to have it mentioned by the carrier on the terminal / proof of delivery.
For international orders that are sent to an address
Total amount including shipping costs.
The IBAN and BIC numbers can also be found on the order confirmation.
After receipt of your payment, the order will be made ready for dispatch.
For international orders to addresses OUTSIDE THE EU (EXPORT) you must first transfer the amount of the order confirmation to us.
After processing your (NON-EU) order, a second payment request may follow.
This is because no VAT has to be paid and the shipping costs depend on the order weight. It is also possible that you have already paid too much.
In this case we will refund the overpaid amount.
If you forgot to order an item, you can still order it via an 'additional order'.
There is no shipping cost for an additional order and there is no minimum amount.
Please note: An 'additional order' is only possible if your order is still being processed
and has not been dispatched or prepared for dispatch.
You can also pick up your order yourself. You can check this option with your payment selection.
In this case, you pay no shipping costs and there is no minimum order amount.
You can pick up your order after 3 working days.
Important:
In very busy times, it is possible that the selection for collection and / or additional ordering is temporarily deactivated.