Frequently Asked Questions
1) Can I also order by phone or in writing?
Unfortunately that is not possible. Our web shop is connected to our administration.
Orders are processed fully automatically. The only way we can quickly and
process your orders efficiently.
2) I placed an order but forgot something. What now?
In this case you can check the box "Additional order" in the order list and activate it
Enter the order number to which the addendum belongs.
In this case there is no minimum order value and the postage is not recalculated.
Of course, this is only possible if you still have an order (i.e. not yet sent).
You can place a maximum of 2 additional orders.
(In some cases, this option may be temporarily disabled.)
3) I don't have a customer number. Can I still order?
Yes, as soon as you have ordered for the first time, you will receive a customer number.
You will find your customer number on every receipt sent, among other things.
4) I forgot my customer number .. what now ...?
In this case you can fill out the order form: "Forget". We will then look up your customer number ourselves.
Orders with a correct customer number will be given priority.
We recommend that you keep your customer number in a suitable place at home.
5) I don't have a company, can I still order?
Yes, we are not a wholesaler, but a retailer.
Everyone can order from us.
6) My order fits easily through the mailbox, do I also pay the postage as mentioned on the orderpage ?
Yes, every shipment is sent as a "parcel" or "mailbox parcel" via PostNL.
At the time of shipment, you will receive an email from us with track & trace information,
with which you can track your order.
9) Can I return goods?
Yes, you can return items without reason within 21 days of receipt.
A return receipt is attached to every order. Fill it out completely and we will take care of it
for a quick refund. The cost of the return shipment is always at your expense.
If you return the entire shipment, you will receive your payment including postage.
If you return part of the items, only the amount of the returned goods will be refunded.
You will receive your payment back to your bank account within 14 days (prepayment, iDeal)
Or via PayPal, if you paid by PayPal or credit card.
If you then pay with Afterpay, the credit will be arranged through Afterpay.
10) I bought something, but it broke within the warranty period.
In this case you should always report this by email to
Describe your complaint and always state your customer number and article number. Also mention the order number
and your phone number can often be useful.
We will then contact you as soon as possible to find a suitable solution.
So do not send back goods without prior consultation.
Returns must always be sufficiently stamped. If your complaint is justified
then the cost of the return will be reimbursed by us.
11) I have not received the correct goods,
They are correct on the receipt. What now ?
Your order will be processed automatically and the receipt will be printed automatically
based on your order and available stock.
If you received an incorrect item or miss an item, please contact:
We will reply as soon as possible.
Please do not send back goods without prior consultation.
12) I still have credit from a previous order,
How can I fix it?
If your previous order did not deliver all of the items ordered while they were paid for
then the overpaid amount is automatically saved as a credit.
You can reclaim this overpaid amount to your bank account or PayPal account at any time
by sending an email to:
stating your name and customer number as well as your bank account number.
As long as this does not happen, your credit will be kept in our administration.
When you log in to the webshop with your next order, your credit will be credited
automatically billed with your order.
You can also deduct your credit from your next order.
The credit on your last receipt is always the current credit, including all previous credits